Career

Customer Support

Why join our team?

uPress is an established international leader in WordPress Hosting with an impeccable reputation. If you don’t know us – then it’s time we properly introduce you to our winning team.

We are dedicated network administrators, developers, designers, analysts, security professionals, UX/UI features, sales and service personnel. We provide each and every customer with our most advanced and groundbreaking technology – all carefully wrapped within the highest level of customer service and support.

Our goal is to continue to be the leader in developing every aspect of WordPress Hosting.

Our employees know they belong to a unique family of high-quality individuals who – while offering each other freedom of creativity and self-expression – love and enjoy working together.

A major part of our organizational philosophy is centered upon the employee. We place special emphasis on personal development, professional growth, acquiring knowledge and creating a personal career that produces the fruit of their labor – all in a comfortable environment that helps and supports each employee’s passion.

If you are looking for an opportunity to join a company with tremendous promotional options, if you have a desire to lead, succeed and develop and change the world of WordPress Hosting worldwide – your place is with us.

What are we looking for?

We are looking for dedicated customer support women and men with a passion to help, write and learn. We are looking for a select few to help us support our clients. We are looking for leaders who know how to work with a team, learn new materials independently, work in partnership with others and share information.

What do we expect from you?

Significant experience with WordPress

Extensive knowledge of the ongoing operation of the system

Familiarity with popular plugins

Knowledge of installing WordPress on a Linux server (FileZilla /DirectAdmin/ cPanel)

High self-learning abilities

High level of articulate English

Experience with ticketing systems an advantage

Exceptional kindness and patience

  • Exceptionally kindness 🙂

What are the job Responsibilities?

Handle incoming customer queries from request-to-solution in a prompt and courteous manner.

Provide service through a variety of channels (tickets, chat, community posts, etc.).

Monitor engagements and contribute content to customer community portal (Knowledge-base).

Liaison between customer and internal departments.

Identify areas of weakness and product / process improvement.

Our location

uPress offices are located in Rishon Letzion in a co-working space with an energetic, friendly atmosphere.

  • How to apply and what information we need

  • We are an equal opportunity employer.

    Please send your resume to hr@upress.co.il with the title “Customer Support.”

    Please provide the following information:

    Where do you live?

    When can you start (if possible specific date)

    Details of your professional experience

    Wage expectations (in NIS)

    Website, blog, social media profile